Integrity Knowledge Exchange Banner

The mission of NASWA’s Integrity Center is to help UI agencies prevent, detect and recover improper payments, prevent fraud and promote integrity. The Integrity Knowledge Exchange provides a platform for states to retrieve and share widely applicable resources, state-specific resources and promising practices for UI operations.

The Integrity Knowledge Exchange offers a library, a State Practices Portal and a team of Subject Matter Experts who provide on-demand, in-person services to UI agencies.

New! Watch the Integrity Knowledge Exchange Live Demonstration to see an introduction to the Integrity Knowledge Exchange.


The Knowledge Exchange Library is a consolidated collection of UI integrity resources, available in text, audio and video, is actively managed by the Integrity Center to ensure high-quality and continued relevance.

Here you will find:

  • Case studies, lessons learned and legacy stories
  • Information on benefit fraud, misclassification, and more
  • Straightforward search tools and librarian support
  • Capability to save resources to individual accounts and share via email

The State Practices Portal is an information exchange and virtual warehouse where states can explore ways to combat UI fraud, improve integrity and share their state’s successful practices.

Information in the Portal can be sorted by state, region, state size or vendor to allow states to easily find relevant information.

Resources include:

  • Prevention/detection
  • Workflow processes
  • Investigations
  • Overpayment determinations
  • Collections
  • Prosecution


Knowledge Exchange Services is a group of UI Subject Matter Experts from across the country to directly assist your agency confidentially, virtually or in-person, at no charge. Subject Matter Experts:


  • Work with your staff to identify UI integrity issues within your organization
  • Provide confidential recommendations and plans of action that have been proven successful in other states to address concerns
  • Evaluate implementation and effectiveness of action plans on an ongoing and confidential basis